Privacy Policy

Effective date: November 2025
Company name: Ellis London
Email: support@ellislondon.co.uk

1. Introduction

This Privacy Policy applies to the services provided by Ellis London, and contactable via support@ellislondon.co.uk.
We value your privacy and are committed to protecting your personal information. This document explains how we collect, use, store, and protect your data when you visit our website or make a purchase.

By using our website, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We collect personal data that you provide to us when placing an order, creating an account, or contacting us. This may include:

Full name
Address and delivery details
Email address
Phone number
Payment information (securely processed through trusted payment providers)
IP address and device information
Behavioural data (such as browsing activity on our website)

We only collect information necessary to provide you with the best possible shopping experience.

3. How We Use Your Information

We use your personal data for the following purposes:

To process and deliver your orders
To provide customer support and respond to enquiries
To send order updates and important information about your purchase
To improve our website, products, and customer experience
To send promotional content (only if you have opted in)

All processing of your data is carried out in accordance with applicable data protection laws, including the UK GDPR.

4. Sharing of Data with Third Parties

Your data will only be shared with trusted third parties where it is essential to complete our service, such as:

Payment processors (e.g., Stripe, PayPal, Klarna)
Shipping and logistics partners (e.g., Royal Mail, DPD)
IT and analytics providers who help us maintain and improve our website

We never sell or rent your personal data to other companies. All third-party partners are contractually required to comply with strict data protection standards.

5. Data Retention

We store your data only for as long as necessary to fulfil the purposes outlined in this policy or to comply with legal obligations (for example, tax or accounting requirements).
When your data is no longer needed, it will be securely deleted or anonymised.

6. Cookies

Our website uses cookies to:

Improve the functionality and performance of our site
Analyse visitor behaviour and enhance user experience
Support personalised marketing (if applicable)

You can manage or disable cookies in your browser settings at any time. However, disabling cookies may affect how our website functions.

7. Your Rights

As a customer of Ellis London, you have the right to:

Access your personal data
Request correction of inaccurate information
Request deletion of your data (“right to be forgotten”)
Object to certain types of data processing
Request data portability to another service provider

If you wish to exercise any of these rights, please contact us at support@ellislondon.co.uk.

8. Data Security

We use the latest encryption and security technologies to protect your personal information.
All transactions are processed securely, and your payment details are handled only by certified payment gateways.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect new legal requirements or changes to our business practices.
The most recent version will always be available on this page, with the date of the last update clearly indicated.

10. Contact Information

If you have any questions, concerns, or requests regarding your personal data or this Privacy Policy, please contact us:

Ellis London
Email: support@ellislondon.co.uk
Business Hours:

Mon–Fri: 09:00 AM – 06:00 PM
Sat–Sun: 10:00 AM – 05:00 PM