Terms and conditions
These terms and conditions apply to all purchases made through the website of Ellis London, registered in the United Kingdom. For any questions, you can reach us at support@ellislondon.co.uk.
1. Applicability
By placing an order through our website, you agree to these terms and conditions.
2. Product Information
We make every effort to ensure that our products are accurately described and that all information provided is up to date. However, typographical errors or inaccuracies may occasionally occur. Ellis London reserves the right to correct such errors at any time without prior notice.
3. Orders and Payment
Orders are processed only after full payment has been received.
Available payment methods may vary depending on your location. Customers are responsible for verifying which payment options are available in their region.
4. Processing and Delivery
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Processing time: 1–3 business days
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Shipping time: 3–7 business days (depending on your location)
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All orders are shipped directly from our supplier in China.
Please note that delivery times may vary due to customs procedures or external shipping delays.
5. Returns and Cancellations
For detailed information about returns, please refer to our Return Policy.
Once an order has been processed, cancellations are not guaranteed and will be handled at our discretion.
6. Liability
Ellis London is not responsible for any loss or damage that occurs during shipping if the tracking information shows that the parcel was delivered to the address provided by the customer.
Please check that your delivery address is correct before confirming your order.
7. Intellectual Property
All content on our website, including text, photos, logos, and designs, is the exclusive property of Ellis London and may not be reproduced, copied, or used without our prior written permission.
8. Complaints Procedure
If you have a complaint or concern, please contact us in writing via support@ellislondon.co.uk.
We aim to respond to all complaints within 5 business days.
9. Governing Law
These terms and conditions are governed by and construed in accordance with the laws of the United Kingdom. Any disputes shall be subject to the exclusive jurisdiction of the UK courts.