Shipping Policy

At Ellis London, we aim to deliver your order as quickly and accurately as possible. This document outlines our shipping and delivery policy in full.

Processing Time

Orders are processed within 1–3 business days.
Once your order has been shipped, you will receive an email confirmation containing your tracking details.

Delivery Time

The average delivery time is 3–7 business days, depending on your location.
Please note that delivery may take longer during busy periods, holidays, or due to customs clearance procedures.

Shipping Method and Origin

All orders are shipped directly from our supplier in China.
Depending on your delivery country, customs duties or import taxes may apply. These fees are the responsibility of the customer.

Shipping Costs

Shipping costs are displayed at checkout and vary based on the destination, weight, and selected shipping method.

Responsibility During Shipping

• Once tracking information confirms that a parcel has been delivered, responsibility transfers to the customer.

• Please ensure that your shipping address is entered correctly. Any address errors must be reported within 24 hours of placing your order.

Contact

For any questions regarding shipping or delivery, please contact our support team at:
📧 support@ellislondon.co.uk